Remote Support Guide
This guide will show you, step by step, how to set up a remote connection to a Boise Computer Store tech. This service is only avaiable by first calling and speaking with a BCS employee.
We will be using a peice of software called Team Viewer which is a software package that allows us to control your computer remotely to fix your issues.
*Note: Internet Access is required for this service
Step One:
Please click the button below to download the Team Viewer Software.
Save the .exe file somewhere that is easily accesible, such as your Desktop, or My Documents.
Step Two:
Once the download is complete, navigate to the location of the downloaded file and open it.
If your computer asks, please select "Run" from the options, if not, continue on to the next step.
Select "Run" from the options on the next step:
Accept the licence agreement and click Next:
Step Three:
The installer should close, and in a few seconds the main Team Viewer window will open.
*Note: If you are using Windows 7 or Windows Vista, you may get a prompt asking you to allow the program to run. Please select "Yes" if this happens
At this point, the tech helping you will need the User ID and password that is automatically generated for this session:
After giving this information to the tech, we will remotely connect to your computer to take temoporary control to fix your issues.
A window like this will pop up on the bottom right of your screen, this is to show that we are currently connected to your computer, this will close when we terminate the session.
Step Four:
After we have finished our work, we will call you to let you know, and have you check over your computer to make sure your issues have been resolved.
When the service has met your satisfaction, all you have left to do is close the Team Viewer window, and that's it! Team Viewer is not installed when you run it, so there is nothing to uninstall!
